"I am incredibly happy and grateful to you for all your advice, kind words and assistance in helping me to get such a marvelous instrument. The description listed on the site, as well as explanations of the description given by e-mail and phone, were accurate and well-considered. The service was outstanding - I always felt comfortable and confident that I was being dealt with fairly and always in a very timely manner. It is amongst the most pleasant purchases I have made, especially when considering the value of the investment and the typical anxieties associated with this sort of purchase. Thanks so much! I will be sure to sing your praises to anyone in search of a fine guitar."
Christopher Saah - USA
"Kent Guitar Classics has a very broad range of instruments to choose from, which I find more reasonably-priced when compared with dealers here in the U.S. Kent Guitar Classics gave a very accurate and honest description of all the guitars that I was considering. Miles and I were able to pick out the right instrument over the phone without having to fly guitars back and forth. Kent Guitar Classics have given me the best service that I have ever received and are always available to anwer questions; Miles even made himself available as late as 10 p.m. Without question, I will be buying my next guitar from Kent Guitar Classics."
Mark Giese - USA
"Buying from Kent Guitar Classics eliminates the risk of negotiating a sale with luthiers overseas -e.g. risk-free transaction from knowledgeable and trustworthy source. Excellent quality of advice - photographs, sound recording and comments sent by e-mail."
Martin Braithwaite
"The detailed website descriptions helped me find the type of instrument I was looking for. With great personal service, there is a guitar at Kent Guitar Classics for every type of player. I am delighted with the Stephen Frith guitar I purchased - its lovely deep sound is a wonderful confidence booster and helps me to get more out of the music I enjoy."
Martin Fordham
"Kent Guitar Classics are a pleasure to deal with - friendly, knowledgeable, efficient and with access to a wide market. I am delighted with the price they sold my guitar for, which I am sure is far greater than I could have achieved had I sold it privately."
Sarah Longland
"Although I have not visited KGC in person, it is clear from the website and discussions with the director, that the range and quality of instruments is of an exceptional, world-class standard, with there being options - in terms of value, style and provenance - to suit most requirements. It is not often that one can recommend a 'dealer' without any misgivings whatsoever - and to recall the discussions and overall experience with a smile. I would recommend Kent Guitar Classics without reservation - and look forward to finding my next special instrument via the extensive knowledge and thoughtful consideration of the proprietor, Miles Roberts."
Lee Snook
"Very good range of guitars; a nice change from the usual luthiers offered by other companies - good coverage of all price ranges. Advice given:- Absolutely spot on. Service & Comunication:- excellent. A very pleasing experience, with an excellent end result. A first class dealer."
Steve Collenette
"Hi Miles - Magnificent on all counts!! I really don't think I've had the experience of ever playing such an instrument. The guitar is in perfect condition . Fedex took good care of it and your packing, I might add, is most impressive. Let Fritz know I am absolutely thrilled and look forward to many years of enjoyment playing my new Ober. I can't get over the depth of sound and the clarity of voices as you play. And, the guitar is brand new to boot! I can only imagine how the instrument will develop. Thanks so much!! Best Regards-- Jeff"
Jeff Harrison
"Range & Quality - First Class. Quality of Advice - Excellent. Service & Communication - Perfect. Would buy from you again & recommend to others. I am unable to provide any more superlatives!"
Bob Cameron
"The best help and advice I have ever received in buying a guitar - and I have bought several over 40 years from a variety of places. I never felt hurried or hassled or under pressure to buy anything beyond my budget or a particular make. Kent Guitar Classics enabled me to buy with confidence despite my limited knowledge of classical guitars. The whole service was most impressive and Miles was incredibly helpful and patient during my two extended visits. Christine and I found it a real pleasure to listen to, watch and learn so much from a man so passionate about classical guitar. Top marks for 100% professional service."
Patrick Hellicar
"The José Antonio (Fleta copy) guitar is a delight to play. The quality of goods on offer was very high. All this and the ability to choose in unhurried, friendly surroundings ... great coffee too"
Phil Batten
"Reading the website testimonials, I could not let the moment pass without adding my own deep satisfaction and excitement over my recent purchase of the 2009 Jean-Noël Rohé guitar. I can expand little on the glowing and entirely justified comments that customers have made and I have experienced your kindness, patience and valued assistance as to choice, at first hand. It is well-known that your knowledge of guitars and makers is vast and used to assist potential purchasers in their choice, whatever the maker's name or reputation, so as to meet your customer’s needs. (Having heard Miles play, it is plain that he can make a pretty good sound himself!) Be warned, however, the choice of instruments is staggering and it will take quite some time to pick from the enormous range. Miles will not hurry you in any way and he has the patience of a saint with awkward and discerning customers like me. I have noticed that the turnover of instruments is phenomenal, with new stock arriving frequently which must excite potential purchasers and those wishing to upgrade or try something new. Finally, I would like to say how very pleased I am with the Rohé I purchased which surprises me every day by its on-going maturity, tone and ease of playing - A truly wonderful instrument. Thankyou. David Jaggs. (www.davidjaggs.com)"
David Jaggs
"You told us what sort of sounds different woods make - you spent a lot of time with us and gave us loads of advice. I really enjoyed coming and trying the guitars and was very pleased with all the service."
Daniel Crisp - age 11
"A big Thankyou - I am loving the guitar (Prudencio Saez model 22 Flamenco); it is very hard to put down. Miles was good enough to allow me to compare the Prudencio 22F with a guitar four times the price - it held it's own!"
Paul Alabaster
"Miles was very instructive and honest. We had alot more personal attention than we would have got anywhere else. We learned a lot about what makes a good instrument and came away with a lot more knowledge and a beautiful guitar."
Joe Bookbinder
"To all the people in the world who are looking for good guitars:- For a long time I looked in the internet for good guitars and sometimes I looked at the website of Kent Guitar Classics. The 1st of september 09 I saw a Jim Redgate guitar and the description sounds very nice to me, as the guitar I was looking for. But I was a little bit undetermined. From Germany I couldn´t come to England to try the guitar. So I called to Miles at KGC and spoke with him about this guitar. He was so convinced by the quality of this guitar that I immediately trusted him and bought it. A few days later the instrument arrived (very professionally packed). I was very excited and tried it. I was absolutely impressed about the sound, very loud, with many different sound colours, warm, deep, strong, brilliant, fresh. Very easy and comfortable to play - a fantastic instrument! Miles offered me the possibility to send the instrument back, if I would not be convinced 100%, so I felt absolutely free! Now the guitar is with me 2 weeks and I love it more every day, I'm playing every free minute I have. I am very glad to having risked it. So here is my advice: If you see a guitar at KGC and you think that this guitar could be your perfect instrument, just call Miles and speak to him. Just try it! Christian from Laatzen, Germany"
Christian Butzek - Laatzen, Germany
"There was an amazing range of guitars, high quality and quite exciting. The advice and assistance was very good concerning not only guitars but Bed & Breakfast arrangements, food and concerns of well-being. I felt myself quite at home and had the feeling they cared about me as a human being as well as a potential buyer. Thank you very much for taking time, even to record me and so facilitate my decision. Thanks to the two of you for the respect and care."
Michael Binder
"In my search for a flamenco guitar, I started with the idea of buying a vintage 'blanca' with peg-head and ended up with a superb new 'negra' with machine tuners by José Marin Plazuelo! It is quite difficult to find a selection of quality flamenco guitars in the same place outside Spain and the USA, so the qualityof the selection was impressive. Miles is clearly knowledgeable about guitars, materials etc., and conveys this well. Excellent friendly service and the coffee and biscuits kept me fuelled while trying guitars."
Elly Livingstone
"I tried over half a dozen wonderful guitars at Kent Guitar Classics and with Miles' guidance I chose a lovely cedar Marin Plazuelo guitar. Choosing the guitar was rather like dining in a 5-star restaurant without having to pay the bill! I can't put the guitar down and am absolutely thrilled with its beautiful sound. The quality of advice was the best I have heard. I definitely would buy from you again - would not go anywhere else - and would certainly recommend you to others."
John Morcombe
"Miles, once again you have surpassed my expectations. If there was a Nobel Prize for Business, I would nominate you immediately. The Simon Ambridge photos are intriguing and informative. His workmanship is impeccable - exactly as I remember it from the Torres model. Thanks, Charles."
Charles Rasor - USA
"Hi - Greetings from Iceland. I just wanted to say I am really happy about the Jim Redgate guitar I bought in Spring 2006. And It was a wonderful experience coming to Kent and try all the guitars that you had. All The Best: Kristinn Freyr"
Kristinn Freyr Kristinsson - Iceland
"I really want to say what a pleasure it was to buy my guitar from you. I never felt rushed or pressured into making a decision, and you allowed me all the time in the world to play different guitars - I did wonder at one point, surrounded by 8 guitars how I was ever going to decide though! I am just so pleased with it, every time I take open the case it gives me such joy! I took it to the Berkshire guitar society last week, and played Hommage a Tarrega and was completely blown away by the sound in a different space - I can't wait to play it at the Cathedral of the Isles. Thank you for all your help. Kind regards"
Kath Standen
"Having recently bought a guitar from Kent Guitar Classics, I had no hesitation in using Miles to sell my original guitar. I was delighted to again receive the same high standard of service delivered in his usual professional and personal style. The guitar was duly sold quickly and to everyone's satisfaction."
Sean Bowden
"Thanks for all the additional information Miles. Very helpful. Also, I have told several guitar friends how impressed I have been with the quality and integrity of your business and what a great job you do of accurately describing guitars. Hopefully, when they consider another purchase, they will consider you. Best regards,"
Bob Dell - USA
"I've been meaning to send you this feedback for ages and I've finally got round to doing it. I hope the comments may be of some use. It's difficult to think of suggestions for improving your service so I'm afraid there aren't any on my form! With best wishes"
Paul Boucher
"The Antonio Marin Montero flamenco guitar is absolutely fantastic - last night I had the opportunity to try it out in the hall of the music school where I was working - it was unbelievable. Best wishes"
Paul Owen
"Just to say how thankful I am for your services and help to me when buying a new guitar (José Marin Plazuelo - cedar). The trip was a nice one. Say hi to Christine. We'll stay in touch. Best regards"
Ólavur Jakobsen - Faroes Islands
"The Jean-Noel Rohe is great. Let Jean-Noel know again how grateful I am; it's a beautiful instrument. If I come across anyone looking for a new guitar ......"
Tom Sitton
"I just thought that I would drop you a line to say thank you for the fantastic service you gave to me. I have never bought a guitar under such pleasant, non-pressuried circumstances. Your patience, enthusiasm and honesty of opinion made the experience much easier and I came away with a very positive view of my purchase even before I got it home. Anybody considering buying a guitar from you who are concerned, as was I, about feeling obligated to buy because they are coming to you and having a personal service from you need not worry. I did not feel that I was under any pressure or obligation at all. Keep up the good work and I hope to do business with you again in the future."
Mike Munns
"Just to let you know that the Antonio Marin guitar arrived safely in its new home. I wish my English had allowed me to thank you properly for the warm welcome I received from you and your wife. I'd like to tell you how much I appreciated your sense of service and your precious advice. Thank you so very much. I had a wonderful time and it will always be associated with the guitar."
Michel Sangan - Paris
"Thanks for your message. Yes I am enjoying my Camps 2000 guitar very much. I think it is very good value. I certainly did the right thing when I contacted you for your advice and assistance. Long may you prosper. Regards"
Mike Morley
"The packaging was really well done, I knew you were a professional... really nice job. I was also amazed when I took a close look at the cedar details. The guitar really sings; that is the right word. The sustain is incredible... the same is the ability to do beautiful vibratos ... and it seems its intonation is just perfect. The sound is amazing, you were right... In conclusion - it is really a beauty. I am happy that it is mine. Thank you for all the advice and really kind care,"
Marko Zorec - Slovenia
"Hi Tim - I purchased a Marin Montero from Kent Guitar Classics a couple of weeks ago. I was constantly updated by Miles regarding the guitar throughout the process of waiting for the guitar to be completed and collected from Granada which Miles went over himself. I am very particular about the action and string buzz. Hence I specifically instructed Miles to check both the action and buzz while he was at Granada so that any amendments, if required, could be performed by Montero himself, if need be. Very satisfied also with packaging and delivery .... So, to answer your question, I was very satisfied with the services of Kent Guitar Classics and Miles himself and you can deal with them with the highest of confidence. Regards"
Ker Ann Gan - Singapore
"I very much enjoyed meeting you on Saturday and I am so pleased that you managed to persuade Antonio to make a Cedar Bouchet. I cannot get over the pure quality of the instrument. Paul Durham was very, very impressed when he played it on Monday. Thank you so much for the photo. I shall frame it because it is something very special with a guitar of such great quality and produced by one of the world's best luthiers. I am sure our paths will cross again and who knows I may even buy another Marin from you in the future. Best wishes. I shall let you know how I get on with my new friend."
Ken Adams
"Just a note to confirm that I will be keeping the Daniele Chiesa guitar. The sound is fantastic and I am looking forward to discovering what it can do. Many thanks again for all your help (and a fair degree of patience!) in helping me choose this excellent guitar. Best regards"
Jonathan Moan - N.Ireland
"Miles is a true guitarist with a genuine understanding of how the guitar works and of the fine quality instruments he chooses to sell. In addition, I found Miles both professional and understanding and went beyond the call of duty to help me find the perfect guitar. I would recommend to anybody who is looking for a guitar at any level to consult Miles at Kent Guitar Classics first. Once again - Thank You."
Jeremy Roberts
"Your packing and paperwork were superb. In fact, I never imagined myself buying three guitars on the net until l came across your website. I played the guitar at last - It sounds as good as it looks. Flamencas from Ramirez tend to have a somewhat mellower tone than many blancas from other makers, I love that. It's ironic that I found the Ramirez I was looking for in the UK; as I told you, one can find many of these in Spain but they have always been extensively played and in no good condition, to say the least. ( 1960's Ramirez flamenco)"
Luis Gutierrez- Madrid
"Hi Miles-- I just wanted you to know that the Delarue is coming along beautifully. It is going to be an exceptional instrument without doubt. I am currently using GHS La Classique medium high tension strings on it and it sounds fabulous. It really reminds me of the Rey De La Torre cedar Fleta I had some years ago. But it is definitely has its own sound and Dominique should be applauded for creating such a masterpiece. Thanks so much."
Jeff Harrison - USA
"My Dominique Field is PERFECT. I love that guitar more and more every day. It is just such an amazing guitar - a true world class. I feel very fortunate in having it. I'm very grateful to you, and your conservative approach in describing the guitar as we went along, in our communications. You were very good and professional in every respect. You never built any false hopes in me before I got the guitar. This is funny because I gotta tell you in the first week of having the Field I was ready to return it and get my money back. Then on the last two days it started showing its real colors. Enough that I thought I probably should not return it. Today it's hard to believe this is the same guitar because its sound has nothing in common to how it sounded at first. A big thank you. . ."
Ingo Sveinsson - USA
"I am thoroughly enjoying the guitar, I think she is a beauty. She has a pleasant, rich, warm tone, with a hint of darkness and bite (sounds like a rather good wine!). It is a very versatile guitar, just as good for finger-style folk as it is for classical and flamenco. The neck is one of the best I have played, comfortable with a fast action, satisfying yet demanding. Also for a new guitar it has a good range of dynamics, as a good nylon string guitar should. I find with steel strung guitars, they can be a bit "one sound", but this guitar has such a range. All in all, I am delighted! I have recommended you to a couple of friends, so you never know!"
Ian Cameron-Fleming
"A big thank you for the time and trouble you went to help me select a new guitar. The demonstration of the nuances of guitar construction and the subtle tonal variations achieved was fascinating. Tea and cake was much appreciated too! I was particularly impressed by the way you were able to suggest a guitar that was right for my ability and playing experience. You rightly pointed out that without decent nails and technique, caused by many years as a self-taught player of an acoustic instrument, I wasn't going to get the best out of some of the most highly-priced instruments. Rory Russell, my guitar teacher, recommended you and I am really pleased that he did. Sevenoaks is a very long way from Stockport but the journey was wholly valuable and thoroughly worthwhile. I have been playing the Jose Antonio guitar for a couple of days and I think it is beautiful in every respect. It has added immeasurably to my playing pleasure and I am encouraged to practice more now I know I can achieve a really nice sound. I would recommend anyone who wishes to play guitar to visit you. The right instrument makes so much difference to the playing experience at any stage of learning or level of skill. Thank you so much."
Iain Simms
"Well....you have one very happy customer here across the ocean. Aesthetically this new Marin Montero guitar is wonderful. The ziricote is out of this world and the top is gorgeous and nicely quarter-sawn. I'm glad that you've encouraged Antonio to bring on the quality of his finish--it's very nice. Thanks for doing such a thorough job of packing. I can see why you've never had a problem sending guitars to the US. Having this guitar in my hand, I certainly don't need another one.... but don't be surprised if you hear from me again someday - as I think I've mentioned before, I've never owned a cedar-topped guitar. All the Best,"
Greg Hansen - USA
"Thank you for all the care in packing and sending the guitar, and all the extra special details. It confirms once more your professionalism and your love for what you do... All the "care instructions" and advice on "how to mature it" were certainly very useful. And the string changer really useful! The guitar is getting better and better, which is extraordinary, given the quality it had already! It is opening even more the range of colours and the precision \ presence at the ppp level, keeps being very comfortable at the fff level, and makes it easy for me to bring all types of contrast I need... Each day the trebles sing better, and have a naturally beautiful ability for vibrato. What I really enjoy is the body of the sound she produces at high or low pitches, forte or piano. The first impression with my teacher (who has a Friederich) was very, very good. She seriously told me (with an inch of surprise and depth in her voice) "La guitarra es muy buena, eh?" It caused quite an impression. I am deeply grateful to all the help you gave me, I think you certainly got the point of my taste, of what I looked for, and although I could have bought the Friederich (it was actually hard to let such an opportunity go), there is absolutely no regret on having bought this guitar (in terms of quality). And I am sure that without your guidance I wouldn't have known or tried any of Jean-Noël's guitars, which would be a shame..."
Gonçalo Cordeiro - Portugal
"I wanted to thank you deeply for all the help, honesty, objectiveness, professionalism and confidence you have shown me through this deal. It was a special and exquisite opportunity to be at your place, surrounded by such beautiful and refined instruments, "calling" to be played. My existing instrument has some unique qualities, but I'm sure the Jean-Noel Rohé will certainly fulfil the specific things I was missing until now. Can't wait to play her and feel her grow and mature throughout the years. It certainly has been a pleasure meeting you. Best regards for you and Christine,"
Gonçalo Cordeiro - Portugal
"Now here's something that won't make it to the testimonial section of your website but I don't know how else to say it. This Christopher Dean is a f****** great guitar!!! I just really had to share that with you. I'm afraid that you may have to put up with occasional e-mails of this nature from time to time. I'm feeling a bit giddy."
Gary - USA
"As you can imagine, I spent most of the weekend playing Gerhard Oldiges - "La Haya", and I can only confirm my first impression - it's just an incredible instrument. Yesterday I tried it out in the music school auditorium. As I was alone I can't say how it sounded out front, but my impression while playing was that the whole room was just filled with sound, and I'm looking forward to hearing it played by one of my colleagues. Especially noticeable to me was the ease with which it's possible to achieve contrasts in tone colour, and also that the tone doesn't seem to lose body while playing very softly."
Friedrich Roth - Austria
"Just to let you know the Ambridge arrived safe and sound about an hour ago. I haven't had a chance to actually play it yet...will do so later today...but the appearance is just stunning. I know Simon's work, and it is first-rate, but he has truly outdone himself."
Fred Dilzell - USA
"I bought the Bert Kwakkel from you back in the summer. I'm still delighted with my guitar, wonderful sound, great looks, the lot!"
Rick Wheaton
"I just thought I would let you know how pleased I am with my new Christopher Dean guitar. It really is everything I asked for and gets better and better every day. Thank you."
Dan Tyler
"Please let Dominique Delarue know how pleased I am with his guitar. All the best,"
Chris Anderson - USA
"Hi Miles. Just to say I am enjoying the Juan Hernandez - Concierto model. The sound is what I wanted and a bit more - very clean sounding instrument. Regards"
Bruce Frost
"I just wanted to let you know I am getting on very well with the Jose Marin Plazuelo guitar and absolutely love the rich sound. Thanks once again for helping me find the right guitar - it was a little difficult to be sure whether I was going for the right one at the time but having had it for a few months now I am absolutely sure I made the right choice."
Jonathan Beater
"I picked up my Antonio Marin Montero tonight and just wanted to let you know how thrilled I am. The guitar is beyond words and I can't wait to really see how she sounds in a few days!! Thanks again for all of your help. I'll write again in a few days I'm sure....... I'm still thrilled each time I pick up my guitar and could not be more pleased!"
Alex MacAllister - USA
"I played the Cashimira a bit this morning and I'm extremely impressed. A fantastic guitar for the money"
Ray Burley
"Just thought you might like to know I am completely thrilled with my new guitar"
Steph Power
"I am delighted with the instrument and would like to thank you for your expert advice while I was there. I look forward to doing business with you again in the future"
Jon Pickard
"You have served me so professionally that I will introduce you to those that are thinking of buying premium European guitars"
Yasukazu Aiuchi - Tokyo
"I must tell you that I never thought of buying a guitar through the internet, but with you it was like doing it in person. I felt confidence and pleasure talking to you and I am happy with your excellent service"
Andre Gross - Lisboa
"I found that the service was excellent where you maintained good communications in a responsive manner and showed a positive attitude towards me. I also found that you have demonstrated your honesty and genuine comments on the guitar. This is very important because we are dealing the transaction via the net... ….the quality of guitar turned out to be better than its description"
Julian Lesmana
"It was such a nice atmosphere to be in whilst choosing a guitar. It is such a beautiful guitar and I still get really excited every time I pick it up to play"
Liz Larner
"A superb, beautiful instrument - thank you."
Aleksander Semyonov - Australia
"Thanks again for your very friendly and professional service"
Peter Roglic
"The service and communication were both without fault. Before I arrived in Chipstead, I told you that I could afford guitars between £1000 and £2000. You made no attempt to persuade me to buy outside that range in order to increase you own profit. Excellent supply & service"
Chris O'Donoghue
"Once again, Thank You for all your unstinting help. I shall certainly recommend your name to anyone who cares about the classical guitar as a man of great knowledge and integrity."
Brian Middleton
"I wanted to thank you for your advice and endless patience when I visited on Friday morning. I had anticipated needing time to choose a guitar, but the fact that it took so long was due not only to my inexperience but also no doubt to the relaxed and congenial surroundings and, not least, to the excellent range instruments you had available. I can't think of a more pleasurable context for choosing an instrument. It was a joy to discover Kent Guitar Classics and I do wish you well as you continue to develop the business - given the quality of service and of guitars you offer it thoroughly deserves to thrive."
Dr Stuart Jordan
"Thank you very much for the time you spent with us - I didn't realise how long we had been with you, the time went so quick. We all learnt so much from you and as my husband tells people, we drove approx 150 miles round trip, spent £xxx and all came back with smiles on our faces - that doesn't happen often!!"
Mrs Debbie Yates
"I was impressed with the selection of high quality guitars that you carry; but equally important the detailed and honest answers you gave to my inquiries. After receiving the Southwell guitar and seeing the accuracy and honesty of your description, I feel I can purchase a guitar from you over the internet without needing to play the guitar first. Your 3 day approval period only bolsters that confidence"
Chan Joe - New York
"The purchase of a concert guitar is one of the most significant personal investments one can make. Kent Guitar Classics go out of their way to help you make the right choice of instrument."
Malcolm King
"I would like to thank you for the time you have taken to advise me on guitars and sound systems. As a result I have never been more pleased with any guitar I own than the the two I purchased from you. While the Southwell Hauser copy was a guitar I had been looking for, David Rouse is a maker I had never heard of. Thanks for introducing his guitar to me. I know I'm beginning to get a little redundant but I am absolutely in love with my Rouse guitar. I'm also looking forward to start taking the Fane out on gigs because there is nothing like it here in the U.S.. I can't wait to see the reactions I'll get when people see it and hear its quality. I know you mentioned that Fane will be introducing its flat panel speakers in the U.S.; but right now it's something no one I know has ever seen"
Chan Joe
"The guitar is absolutely fantastic and I haven't stopped playing it. An impressive and unique selling service offering quality instruments - you won't find anything like this elsewhere - very pleased!"
Paul Owen
"Thanks for your time & hospitality. I am very pleased with the guitar indeed; it is a very fine instrument. What more is there to say?"
Terry Hennessey.
"Many thanks for your prompt, efficient and above all, considerate service. It has taken me a long time to pluck up courage to buy a decent instrument and you made the process exciting and enjoyable. It was a rare treat to discuss guitars with someone with a huge amount of knowledge about and a passion for the instrument and a real pleasure doing business with you."
Liz Price
"Helpful and extremely knowledgeable. You helped me choose my dream guitar and were patient and very considerate. I've never had better service in all my years of teaching and playing. Thank you."
Mike Simpson
"It was a delight to be able to try out and assess a wide range of fine instruments in such a relaxed setting. Best wishes for the future"
Ian Sherwood
"Very accurate in the instrument description in both website and communication. Patience, honesty, good communication are the key points to satisfy the customers. I strongly believe that Kent Guitar Classics possesses all of them. I don't think I can really explain how good the guitar is; I think that Marin is Marin.....unbeatable. Many thanks for letting me own the guitar."
Sunny Hwang - USA
"Now that I've had a few days with the guitar (used Christopher Dean), I can officially say that I am thrilled with it. It is exactly as you've described it, both in appearance and sound quality. A very handsome instrument, with an absolutely lush sound, balanced by excellent clarity of tone. As far as I'm concerned, the guitar couldn't have been described more accurately. I would have no hesitancy in recommending your shop to anyone seeking to purchase a fine guitar from abroad. I was amazed that the guitar reached my doorstep two days after shipping, even after being held up in customs. Overall, this was an easy and very pleasant transaction."
Gary Ralph - USA
"Excellent quality of advice given (Accuracy of instrument description etc), with a standard of service and communication that was Great! Trustworthy, Honest seller. Knowledgeable to a fault. If you are a professional or just a beginner you can trust Miles to see that you get the right instrument for your needs."
Kevin Morse - USA
"Superb standard of service & communication. That little extra time you spent with us made all the difference; thank you for that. Now that a few weeks have passed since the purchase, I feel happy about saying - Monique is very happy with the guitar and is having great fun exploring all the new tones it brings. A good recommendation, many thanks!"
Graham Charles Williams
"The quality of all the guitars I tried was without exception quite excellent. The condition of second hand guitars is described with a refreshingly rigorous honesty. I have for a long while wanted to own a really good classical guitar even though my ability as a player is never likely to match the instrument. I am extremely grateful for your very generous time and patience in showing me a wonderful range of guitars in the price range I wanted and giving what I felt was very objective advice about the relative merits of the different instruments. At no time did I feel pressurised to buy. I now feel that I have a very special instrument that I will treasure for years to come."
Paul Boucher
"Quality of advice, service & communication - all excellent. I bought a 2001 Christopher Dean from Miles & Christine and found their service and hospitality to be outstanding. I was initially worried about a scratch on the top, but Miles offered to have Christopher Dean look at it, repair the scratch and gave the guitar an all round polish, so when it arrived it was faultless. This was all done within the price of the guitar. Miles chooses his guitars with great care and takes plenty of time to help you choose a guitar that is suitable to your playing style."
David Kinnear
"Relaxed, truly personal service. You made the effort to find the sound I was looking for which I had not been able to clearly identify for myself! I am delighted with the guitar."
Kevin Clarke
"I was kept well informed as to the progress of my guitar order. I am very pleased with this guitar as supplied."
Simon Flack
"Purchasing a guitar through mail order was not something I ever thought I would do, but Miles' advice and obvious knowledge about the instruments gave me the level of confidence to purchase. The guitar I received is superb now, but the icing on the cake is that it will get even better. This was a valuable educational experience as well - as I now know more about guitars than I did before I contacted Miles - keep up the good work."
Jonathan Moan
"Excellent range of cedar, spruce, English, international. A much better range than the average outlet which tends to concentrate on specific brands. I particularly like the fact that Miles as a player is willing to demonstrate the instruments and sound by playing pieces so you can hear what they sound like from the listener's perspective. A thoroughly enjoyable experience to be recommended to anyone looking for a classical guitar."
Andy Laselles
"Many thanks to Miles & Christine for their consistent hospitality, patience & courteous service. Miles' willingness to play the instruments has helped me in my decision-making, resulting in the purchase of two instruments. Descriptions are reliable and careful handling of instruments commendable. With his assistance in personally selecting tonewoods based on my requirements, I have acquired a Paco Santiago Marin which not only sounds but looks very good."
Sonny, London
"I first saw the Kent Guitar Classics' site about a year ago. I was impressed by the interesting range of guitars that was being offered, including ones owned previously by Julian Bream. Descriptions of guitars were realistically stated and perceptive in contrast to extravagant, voluptuous, nearly salacious accounts of guitars that one frequently reads on some other guitar sites. Our transaction was a complicated, "trans-oceanic" one involving the sale of a guitar of mine and the commission of a new guitar from Christopher Dean, built by him with my preferences in mind. Miles apparently seems to have unparalleled access to Mr. Dean's guitars, having sold many more fine Deans than any other dealer. Because of Miles' relationship with Dean, I was able to receive my new guitar in six months. At every step of the process Miles was there with enthusiasm and energy. He sent me photos of the Brazilian rosewood before it was made into a guitar back. For me, life does not get any more fun than that. Miles' persistance brought this transaction to a wildly successful conclusion. I own a wonderful new Dean which I love. Miles was a joy to deal with and has become-after months of copious e-mails, a respected friend. I anticipate working with him in the future, despite the logistical problems of being on opposite sides of the Atlantic."
Richard Ullman - USA
"Kent Guitar Classics offers an excellent shop-window for reselling of concert classical guitars. A customer was found quickly and a better price obtained than would have been possible selling privately. Very knowledgeable and professional service."
M.Husbands, Yorkshire
