The Distance Selling Regulations afford cancellation, rejection and refund rights to consumers who buy without visiting the shop or location of sale – for example internet, telephone or mail order purchases. Not everybody is covered by these regulations including traders, those with specialist knowledge and experience or buyers of customised or personalised goods.
Customers for whom The Distance Selling Regulations do apply, have a right to notify rejection of the goods (subject to the requirements of Regulation 10 relating to proper notification) and request refund within seven working days from the day of receipt of the goods. Because of the relatively high costs and values involved in this specialist business, if you choose to return the goods, we require you to arrange and pay for prompt, fully-insured return.
When we have checked that the goods have arrived back in exactly the same saleable condition as when sent to you, we will refund the purchase price (in the currency and quantity in which it was received) less any other unrecoverable costs including the initial charge for sending to you (these costs will be separately quoted and treated as a separate contract from the goods), customs duties, third party administration charges, taxes, bank charges or losses on currency exchange in order for us to end up with a nil net cost scenario.
If the Goods suffer any damage or deterioration during your possession or care, we reserve the right to make a reasonable deduction from the refund payment to cover repair, making good and loss of residual market value, remembering that even when fully repaired, the sale value of a guitar can drop alarmingly. In cases of significant marking or damage, we reserve the right refuse return.
Sales to customers who visit, select and pay for goods (and for whom therefore The Distance Selling Regulations do not apply) are final. Goods are non-returnable unless there is a genuine claim over faulty materials, faulty workmanship or goods not being fit for purpose. If you change your mind after purchase, we will be as helpful as we can, without obligation, to find a suitable exchange, alternative or assist with re-sale.
Our intention is to supply guitars that give lasting satisfaction and we want to delight you with our service. We illustrate full and complete details, without exaggerations, including clear photos, technical description, dimensions, comments and sound samples. By such complete description and by understanding your needs, we set out to supply guitars that you are unlikely to want to return.
We do not encourage customers to casually request ‘Sale or Return’ or approval trials. You are encouraged to try instruments on our premises for as long or as many times as you like.
We accept
