Please note – full business terms are provided with all invoices.
Kent Guitar Classics is a limited company, No. 4606454 registered in England & Wales.
VAT Registration Number 839 3012 33 000.
VAT is not chargeable to clients outside of the European Community so long as we have satisfactory documentary evidence of the exportation of the goods. Where there is no documentary evidence of export, it is necessary to charge VAT in our invoice, which we can refund to the buyer after documented export. VAT will only be separately identified on new goods owned by Kent Guitar Classics Ltd. where the whole of the goods value is subject to the addition of VAT. See ‘Packing & Shipment’ for important guidance on export invoicing and import duties & taxes.
All transactions are carried out under English Law. Deposits on specific orders are non-refundable but may be transferable to other goods of similar value. Goods supplied against firm orders are not returnable.
Payment methods for major items:- We bank with the National Westminster Bank and accept all forms of bank transfers; BACS, CHAPS, wire transfer etc. Credit card and debit card payments ( Visa, Mastercard, Maestro, Visa Electron, Solo, JCB and Amex cards) can be taken subject to normal authorisation checks though we reserve the right to decline this payment method in some circumstances and from some parts of the world. Bankers drafts, bank and building society cheques, cash and personal cheques are all acceptable so long as the funds are secure and cleared in our account prior to despatch. Not withstanding delivery and the passing of risk in the Goods, the property in the Goods shall not pass to the customer until we have received payment in full of the price of the Goods.
For minor items in the UK e.g. orders for cases or strings, card payments are acceptable. If you cannot pay by card, we can despatch quickly to meet your needs. An invoice will accompany or follow the delivery and we will hope to receive your payment by return.
Receipts will be issued and insurance valuation given if you require one.
We recognise that buying from a distance without trying or seeing can be worrying. Therefore we are able to send some guitars abroad on approval but this has to be specifically agreed in advance – see ‘Sale or Return’ page.
We will not normally offer ‘Sale or Return’ or approval trials in the UK. You will be able to try instruments here for as long or as many times as you like. Once sold and paid for, instruments are non-returnable unless there is a genuine claim over faulty materials or workmanship. If you change your mind, we will be as helpful as we can to find a suitable exchange or alternative.
Our intention is to help you find the guitar that will give you lasting satisfaction and we want to delight you with our service. Equally we need to be sensible to avoid the uncertainties and financial disruption caused by change of heart.
For Sale or Return conditions, see ‘Sale or Return’ section. New goods are guaranteed for 12 months from date of sale against manufacturing defects or faulty materials. Damage due to exposure to liquids, moisture, heat, sunlight, radiation, pressure, fair wear and tear and damage caused by misuse or accident is excluded. Cracks, splits, shrinkage and opening of joints caused by environmental changes and extremes of temperature or humidity are specifically excluded. Customers are advised to use a hygrometer to monitor humidity levels of the environment in which guitars are kept particularly but not limited to during cold weather periods. Replacement of consumable items such as strings is excluded. Guitars are relatively fragile things and are prone to accidental damage. Care must be taken in normal use – see ‘Care of your new Guitar’ provided with all sales. Some tonewoods such as many species of Brazilian rosewood and Ziricote, used in some guitar bodies, commonly has surface cracks or ‘checks’. Although barely visible initially, it is normal and sometimes unavoidable that these become more noticeable or may open up over time. This is the nature of this material and making good of such movement is not covered by our guarantee. Used or second-hand goods are sold strictly ‘as seen’.
